FAQS

FAQ

Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at hipurbanstyle@hotmail.com

 

Q: Is this the Apple AirPod?

NO, this is called The EarPods / Macaron Earpods not the AirPods from Apple INC.

Q: What's the difference between The Earpods & Macaron Earpods?

A: Both Earpods use the same chips to provide expectional high quality sound effect; however, Macaron Earpods are the updated version of The Earpods in terms of colour and use of material.

Q: Where do you ship from?

A: We ship from our warehouses & factories located in US, Europe & Asia. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.

Q: How do I check the status of my order?

A: Upon placing your order, please allow up to 4-6 business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once you order has been shipped, you will receive a notification with the tracking number. If you did not receive any updates on your order, please contact us immediately and we will investigate.

Q: How long does shipping take?

A: It will usually take 6-13business days for all orders to arrive. Shipping times vary from product-to-product; based on demand and shipping location.

Q: Do you ship Internationally?

A: Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.

Q: Is your website secure with my personal information?

A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.

Q: How do I order on your website?

A: Simply find the product you'd want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!

Q: Does The EarPods/ Macaron Earpods provide a quality support for all the products being sold?

A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!

Q: How can I get in contact with you?

A: We handle customer service the Contact Us. Send us an email at hipurbanstyle@hotmail.com with any questions or concern that you have.